This means I have a total of three separate paid accounts with Omnis for these several sites. A couple of weeks ago I woke up to an email sent to me at 2:15am from Omnis telling me they were slowing down my websites because I had exceeded their storage limit. I went to one of the company pages to test and found it taking three minutes to load a single page. This made our three company websites and help desk ticketing system effectively useless.
Immediately I opened a chat with tech support. Tech support online told me my best bet was to call on the phone. So I called on the phone. I was told on the phone delete a site I didn't need I was over my limit. All the sites are needed and being used. I asked for a supervisor and was told I could only email a supervisor and they would get back to me in 24 hours. In Internet time that is forever for a site to be effectively down and not acceptable.
All through this process I kept asking about the unlimited claim they made on the website. Below are samples from the Omnis website abut the Unmetered Data claims. It states clearly on their main page unmetered disk storage space, and bandwidth data transfer in bold with an exclamation point.
A week after I opened a support ticket well past the 24 hours window in which I was supposed to get a response I got the following email:
You may review the Web Hosting Service Agreement that you agreed to when you purchased your hosting account at http://www.omnis.com/policies/hosting.php
Section 7 explains how the resource allocation system works. If you wish to upload files beyond the average usage of our customers, your available resources will be restricted.
In order to maintain unrestricted resources, you will need to ensure that you keep your disk usage within a reasonable amount.
Currently, we apply restrictions once a hosting account exceeds 6.05gb, however that number is dynamic and can change at any time. If you cannot get your disk usage under that amount, you would need to purchase an additional hosting account to split up your disk usage to avoid the restrictions.
Omnis Network, LLC
I apologize if any of our policies do not work for your business. All of our technical support representatives are empowered to make decisions and assist customers with the highest level of support, so when a ticket is escalated to management it is usually an emergency or requires an administrator to fix an issue. That is where the "escalated tickets are normally handled within 24 hours" statement came from.
In your case, you simply wanted to express your displeasure with our policy, and did not agree with the support representative's solution. Those policies are put in place by the owner of the company, and will not change.
You can view the policies at the page I provided. I also clearly stated that the disk usage number at which restrictions occur is a dynamic number, so we cannot simply post that number for customers to view, since the number changes every second.
As a shared website hosting company offering website hosting for $6 per month, we cannot allow customer's disk usage to become so large that they dominate the resources available to the rest of our customers. That is how shared hosting works, and we will not adjust our policy or make any changes at this time.
I understand that this type of hosting is not always the perfect solution for every customer, so if you feel that shared hosting is not providing you with the disk space and bandwidth necessary to host your large websites, you may need to look into a dedicated server option.
Omnis Network, LLC