Friday, January 8, 2010

iTunes Error (-9812) iTunes for Windows

Normally I just focus on Mac and iPhone tech.  However I ran into this problem yesterday and spent hours looking for a solution so I thought this would be a good time to help out our Windows friends who use iTunes and haven't made the jump to Mac just yet.

Yesterday I looked at a computer running Windows 7 and iTunes 9 that could access the iTunes store but would fail when trying to login to iTunes with an Unable to connect to iTunes (-9812) Error message.

This particular error has a very quick fix that works for Windows XP, Windows Vista, and Windows 7.  The SSL connection to the iTunes store is failing due to a bad certificate.  Just goto http://www.microsoft.com/downloads/details.aspx?FamilyID=f814ec0e-ee7e-435e-99f8-20b44d4531b0&displaylang=en and download the May 2009 Root Certificate update and the bad certificate will be replaced with a good one and you can just restart iTunes and login to your account.