Friday, January 8, 2010

iTunes Error (-9812) iTunes for Windows

Normally I just focus on Mac and iPhone tech.  However I ran into this problem yesterday and spent hours looking for a solution so I thought this would be a good time to help out our Windows friends who use iTunes and haven't made the jump to Mac just yet.

Yesterday I looked at a computer running Windows 7 and iTunes 9 that could access the iTunes store but would fail when trying to login to iTunes with an Unable to connect to iTunes (-9812) Error message.

This particular error has a very quick fix that works for Windows XP, Windows Vista, and Windows 7.  The SSL connection to the iTunes store is failing due to a bad certificate.  Just goto http://www.microsoft.com/downloads/details.aspx?FamilyID=f814ec0e-ee7e-435e-99f8-20b44d4531b0&displaylang=en and download the May 2009 Root Certificate update and the bad certificate will be replaced with a good one and you can just restart iTunes and login to your account.  



51 comments:

  1. Thank you very much! Very helpful!

    ReplyDelete
  2. OMG, thank you!!

    ReplyDelete
  3. Server not found

    Firefox can't find the server at www.microsoft.com.

    * Check the address for typing errors such as
    ww.example.com instead of
    www.example.com

    * If you are unable to load any pages, check your computer's network
    connection.

    * If your computer or network is protected by a firewall or proxy, make sure
    that Firefox is permitted to access the Web.

    This message appears when i click on the link :(

    ReplyDelete
  4. thank you i was gna kill my bf..lol

    ReplyDelete
  5. Brian, Cardiff UKJuly 1, 2010 at 2:05 PM

    Excellent - thank you.
    I'd followed several other suggestions without luck.
    I downloaded the May 2010 and Bingo!!

    ReplyDelete
  6. Just wanted to say a big thank you. I'm not a techie which makes it hard when dealing with 12 year old's favourite toy. Downloaded May 2009 and Ipod works 100%. Wondering whether to download May 2010 as well?
    Thanks again!
    Ian

    ReplyDelete
  7. OMFG!!!!
    THANKS SOO SOO MUCH :D
    YOU ARE A SAINT

    ReplyDelete
  8. You are truely amazing! I have spent hours over the itunes error -9812, and you solved it in a jiffy.

    ReplyDelete
  9. Thanks Paul, think by updating the May 2010 root certificate it is now working.

    ReplyDelete
  10. Thank you! I had this problem when I tried to update my iPhone (3G) to the latest OS (4.0). This worked like a charm.

    ReplyDelete
  11. Ditto to all the comments above - thank you so much!

    ReplyDelete
  12. Thanks Paul, I had the same problem and your link was the only one that worked!

    Thank you!!!

    Nicki

    ReplyDelete
  13. I love you and want to have your baby.

    ReplyDelete
  14. God bless you for your kindness and public spiritedness.

    ReplyDelete
  15. Mac Guy, YOU ROCK! Amazing... thanks for your help.

    ReplyDelete
  16. Bless You - My phone got hung up in the middle of an upgrade to OS4 because of this. I don't what I would have done without you!

    Thanks a bunch, Paul!

    Acebass

    ReplyDelete
  17. Just got my new iPhone 4 and had the same problem... :(

    Now sorted thanks to you dude!!!!

    !THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!

    ReplyDelete
  18. I am glad to help you all out and thanks for the kind comments. If you have any other issues or just want to see a particular topic on the blog shot me an email and I am happy to write about it.

    ReplyDelete
  19. Hello Paul,
    Thanks a lot.
    This information is very usefull........

    ReplyDelete
  20. Excellent posting. I was struggling to get my iPHONE updated as I got stuck on this error. ONce I followed through on the instructions as above I was able to upgrade to IOS 4 etc.

    THANKS FOR THE POSING

    ReplyDelete
  21. Thank you! I too struggling with iPhone 4 activation...

    ReplyDelete
  22. this error made it so that i couldn't access my iPhone (original) once i upgraded to 9.2.1.... until i stumbled upon this fix, corrected the issue immediately. thanks so much!

    ReplyDelete
  23. THANKSS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    ReplyDelete
  24. your sir are the fuckin man excuse my language

    ReplyDelete
  25. You saved my life!!!!! Thanks a zillion!!!!!!

    ReplyDelete
  26. My daughter upgraded her **MacBook** to iTunes 9.2.1 and now gets this Windows error when she tries to make a purchase. Apple is clueless, they claim, essentially, that you cannot get this error on a Mac.

    ReplyDelete
  27. OMG, i've been working on this damn error for a whole day!!! i finally found your helpful solution!! thank you so much i love ya hahaha GOD BLESSES YOU BTW

    ReplyDelete
  28. Sadly it didn't work for me :(

    windows xp and itunes 9.2.1.5

    ReplyDelete
  29. Thank you so much, worked a treat!

    ReplyDelete
  30. Thanks! I spent forever trying a whole bunch of suggestions. Glad I found one that finally worked!

    ReplyDelete
  31. A great THANK YOU from france !!!
    An entire day without answer and here you come "MY SAVIOR". You killed the 9812 error !
    Thank you very much !!!

    ReplyDelete
  32. i'm trying to go to the link that you suggest but this appears:
    Firefox can't find the server at www.microsoft.com.

    * Check the address for typing errors such as
    ww.example.com instead of
    www.example.com

    * If you are unable to load any pages, check your computer's network
    connection.

    * If your computer or network is protected by a firewall or proxy, make sure
    that Firefox is permitted to access the Web.



    Does anyone knows if there's another link????
    thanks!

    ReplyDelete
  33. Paul, you are the best of the best! Ive got things fixed within minutes after reading your tips. For you guys who still have the same problem, this has got to do with your Modzilla Firefox. You guys need to Install IE 8+ and make it your default browser. Read the post from another site below:-

    "OK, after 3 hours I found the problem was linked to certificate revocation within my default web client. I use the Mozilla Firefox client and while iTunes has fixed this issue for IE, they haven't for Firefox.
    The solution was to download IE8 (+ updates) and install it as my default browser. I was then able to pass the problem and continue with the restoration of data to the iPod. Once up and running, I switched back to Mozilla as my default browser.
    Interesting aside: The act of installing IE8 (+ MS updates) also installed 8, yes 8 ad-tracker cookies which I deleted using the free Yahoo toolbar Anti-Spy tool)."

    ReplyDelete
  34. hi the link no longer active?

    ReplyDelete
  35. Thank you so very much!! I was terrified to tell my boyfriend I had broken his ipod touch. You saved my day.

    ReplyDelete
  36. I Tried going to the site but it is not giving me the access to actually download it !
    i was updating my itouch to i0s4 and this happend it got updated but now its like i just opened it from the box could you please email the certificates ?

    Thank You
    Best Regards


    Sam k.

    PS:shadyness69@gmail.com

    ReplyDelete
  37. Thank you. I'm glad I found this fix before I really started to panic. You sir, are a life saver. Kudos to you. And kudos again!

    ReplyDelete
  38. Cheers mate. Spent ages trying to fix the 9812 error after itunes updated my IPOD touch. No joy with several other 'fixes' until this. Much appreciated

    ReplyDelete
  39. Thank you very much! I started hating Apple and myself for trusting Apple. Pretty stoopid from Apple not to check for this common issue BEFORE starting the update of the iDiotPhone, but your trick worked flawlessly, thank you so much!

    ReplyDelete
  40. Thanks so much for posting - your fix was just what I needed (and just what Apple's recommendation for the error was missing).

    Regards.

    ReplyDelete
  41. You are a bloddy champ mate!

    ReplyDelete
  42. Thanks for this! I really don't know what I would have done without this post - it's a really good tool to help fix the 9812 error.

    ReplyDelete
  43. This worked for me! I was thinking this fix might be outdated but tried it anyways. Thanks!!

    ReplyDelete
  44. Such an enlightening website. An obligation of appreciation is all together for sharing. Furniture is a thing that we in general need in our home or workplace. In case you thinking about obtaining new goods, by then I propose you buy victorian decorations. Since it's altogether pleasing and the arrangement is so impeccable. itunes gift cards

    ReplyDelete
  45. By means of such software, you can take screenshots with much ease and it can be used for fundamental screen capture and editing purpose. screenshot taker tool

    ReplyDelete
  46. North Shield Windows and Doors offers a wide selection of high-quality windows and doors. Among other features, our products offer the latest in security, durability, and design. We are homeowners too, that’s why we work within your style preferences to find exactly what you need and provide you with durable products that will keep your home safe.Windows replacement

    ReplyDelete
  47. There are very lots of details that adheres to that to think about. That’s a fantastic specify retrieve. I provide you with the thoughts above as general inspiration but clearly you will find questions such as the one you raise up where biggest factor are going to be getting work done in honest great faith. I don?t know if guidelines have emerged around such things as that, but More than likely that the job is clearly defined as an affordable game. Both youngsters feel the impact of merely a moment’s pleasure, throughout their lives. Visit Website

    ReplyDelete
  48. People have by using a brilliant vacancy. When i sanity undoubtedly quarry the item also in person advocate to help the buddys. My business is self-possessed many people resolve possibly be benefited with this world. increase itunes sales

    ReplyDelete
  49. You need to primarily exceptional as well as well-performing materials, meaning view it: verizon wireless store

    ReplyDelete

Apple TV

The more I use the new Apple TV the more I like it. The previous model was likable and easy to use but we had no options for live content. N...