Friday, January 8, 2010

iTunes Error (-9812) iTunes for Windows

Normally I just focus on Mac and iPhone tech.  However I ran into this problem yesterday and spent hours looking for a solution so I thought this would be a good time to help out our Windows friends who use iTunes and haven't made the jump to Mac just yet.

Yesterday I looked at a computer running Windows 7 and iTunes 9 that could access the iTunes store but would fail when trying to login to iTunes with an Unable to connect to iTunes (-9812) Error message.

This particular error has a very quick fix that works for Windows XP, Windows Vista, and Windows 7.  The SSL connection to the iTunes store is failing due to a bad certificate.  Just goto http://www.microsoft.com/downloads/details.aspx?FamilyID=f814ec0e-ee7e-435e-99f8-20b44d4531b0&displaylang=en and download the May 2009 Root Certificate update and the bad certificate will be replaced with a good one and you can just restart iTunes and login to your account.  



45 comments:

  1. Thank you very much! Very helpful!

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  2. OMG, thank you!!

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  3. Server not found

    Firefox can't find the server at www.microsoft.com.

    * Check the address for typing errors such as
    ww.example.com instead of
    www.example.com

    * If you are unable to load any pages, check your computer's network
    connection.

    * If your computer or network is protected by a firewall or proxy, make sure
    that Firefox is permitted to access the Web.

    This message appears when i click on the link :(

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  4. thank you i was gna kill my bf..lol

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  5. Brian, Cardiff UKJuly 1, 2010 at 2:05 PM

    Excellent - thank you.
    I'd followed several other suggestions without luck.
    I downloaded the May 2010 and Bingo!!

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  6. Just wanted to say a big thank you. I'm not a techie which makes it hard when dealing with 12 year old's favourite toy. Downloaded May 2009 and Ipod works 100%. Wondering whether to download May 2010 as well?
    Thanks again!
    Ian

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  7. OMFG!!!!
    THANKS SOO SOO MUCH :D
    YOU ARE A SAINT

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  8. You are truely amazing! I have spent hours over the itunes error -9812, and you solved it in a jiffy.

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  9. Thanks Paul, think by updating the May 2010 root certificate it is now working.

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  10. Thank you! I had this problem when I tried to update my iPhone (3G) to the latest OS (4.0). This worked like a charm.

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  11. Ditto to all the comments above - thank you so much!

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  12. Thanks Paul, I had the same problem and your link was the only one that worked!

    Thank you!!!

    Nicki

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  13. I love you and want to have your baby.

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  14. God bless you for your kindness and public spiritedness.

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  15. Mac Guy, YOU ROCK! Amazing... thanks for your help.

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  16. Bless You - My phone got hung up in the middle of an upgrade to OS4 because of this. I don't what I would have done without you!

    Thanks a bunch, Paul!

    Acebass

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  17. Just got my new iPhone 4 and had the same problem... :(

    Now sorted thanks to you dude!!!!

    !THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!!THANKS!

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  18. I am glad to help you all out and thanks for the kind comments. If you have any other issues or just want to see a particular topic on the blog shot me an email and I am happy to write about it.

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  19. Hello Paul,
    Thanks a lot.
    This information is very usefull........

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  20. Excellent posting. I was struggling to get my iPHONE updated as I got stuck on this error. ONce I followed through on the instructions as above I was able to upgrade to IOS 4 etc.

    THANKS FOR THE POSING

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  21. Thank you! I too struggling with iPhone 4 activation...

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  22. this error made it so that i couldn't access my iPhone (original) once i upgraded to 9.2.1.... until i stumbled upon this fix, corrected the issue immediately. thanks so much!

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  23. THANKSS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  24. your sir are the fuckin man excuse my language

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  25. You saved my life!!!!! Thanks a zillion!!!!!!

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  26. My daughter upgraded her **MacBook** to iTunes 9.2.1 and now gets this Windows error when she tries to make a purchase. Apple is clueless, they claim, essentially, that you cannot get this error on a Mac.

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  27. OMG, i've been working on this damn error for a whole day!!! i finally found your helpful solution!! thank you so much i love ya hahaha GOD BLESSES YOU BTW

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  28. Sadly it didn't work for me :(

    windows xp and itunes 9.2.1.5

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  29. Thank you so much, worked a treat!

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  30. Thanks! I spent forever trying a whole bunch of suggestions. Glad I found one that finally worked!

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  31. A great THANK YOU from france !!!
    An entire day without answer and here you come "MY SAVIOR". You killed the 9812 error !
    Thank you very much !!!

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  32. i'm trying to go to the link that you suggest but this appears:
    Firefox can't find the server at www.microsoft.com.

    * Check the address for typing errors such as
    ww.example.com instead of
    www.example.com

    * If you are unable to load any pages, check your computer's network
    connection.

    * If your computer or network is protected by a firewall or proxy, make sure
    that Firefox is permitted to access the Web.



    Does anyone knows if there's another link????
    thanks!

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  33. Paul, you are the best of the best! Ive got things fixed within minutes after reading your tips. For you guys who still have the same problem, this has got to do with your Modzilla Firefox. You guys need to Install IE 8+ and make it your default browser. Read the post from another site below:-

    "OK, after 3 hours I found the problem was linked to certificate revocation within my default web client. I use the Mozilla Firefox client and while iTunes has fixed this issue for IE, they haven't for Firefox.
    The solution was to download IE8 (+ updates) and install it as my default browser. I was then able to pass the problem and continue with the restoration of data to the iPod. Once up and running, I switched back to Mozilla as my default browser.
    Interesting aside: The act of installing IE8 (+ MS updates) also installed 8, yes 8 ad-tracker cookies which I deleted using the free Yahoo toolbar Anti-Spy tool)."

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  34. hi the link no longer active?

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  35. Thank you so very much!! I was terrified to tell my boyfriend I had broken his ipod touch. You saved my day.

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  36. I Tried going to the site but it is not giving me the access to actually download it !
    i was updating my itouch to i0s4 and this happend it got updated but now its like i just opened it from the box could you please email the certificates ?

    Thank You
    Best Regards


    Sam k.

    PS:shadyness69@gmail.com

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  37. Thank you. I'm glad I found this fix before I really started to panic. You sir, are a life saver. Kudos to you. And kudos again!

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  38. Cheers mate. Spent ages trying to fix the 9812 error after itunes updated my IPOD touch. No joy with several other 'fixes' until this. Much appreciated

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  39. Thank you very much! I started hating Apple and myself for trusting Apple. Pretty stoopid from Apple not to check for this common issue BEFORE starting the update of the iDiotPhone, but your trick worked flawlessly, thank you so much!

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  40. Thanks so much for posting - your fix was just what I needed (and just what Apple's recommendation for the error was missing).

    Regards.

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  41. You are a bloddy champ mate!

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  42. Thanks for this! I really don't know what I would have done without this post - it's a really good tool to help fix the 9812 error.

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  43. This worked for me! I was thinking this fix might be outdated but tried it anyways. Thanks!!

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